Driven by curiosity.
Built with purpose.
Where bold thinking meets thoughtful execution.
Hi! I’m Katy Simmons
I lead product, experience, and AI-enabled transformations for global organizations.
My mission is to build teams that grow stronger over time by designing AI-enabled systems as products—consistently delivering high-value outcomes through faster execution, better decisions, and experiences that scale.
Over the last several years, my work has focused on turning ambiguity into systems and teams that deliver—treating customer experience, support, and internal operations as products with clear ownership, measurable outcomes, and room to evolve.
Great experiences don’t happen by accident.
Director of AI Operations
Founded the company’s AI operating system
At SoundCloud, I designed and operated an AI-first model by aligning product, engineering, legal, marketing, and operations around a shared AI strategy while enabling responsible automation across support, trust & safety, monetization, and internal decision-making.
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Defined a cross-functional AI roadmap that clarified priorities, ownership, and execution pathways
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Centralized AI access, routing, and governance to balance speed, cost, and risk
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Built AI agents that centralized organizational memory and collaborative learning systems to accelerate reuse and reduce fragmentation
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Deployed AI agents across customer operations and internal workflows to reduce manual load and improve resolution
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Applied AI across trust & safety, artist distribution, and monetization to improve integrity, decision quality, and significantly reduce artist wait times
Senior Product Manager, AI
Turned support into a product-led, AI-scaled system
At The Weather Company, I led the transformation of consumer support into a product-led, AI-first experience by redesigning the support ecosystem, establishing trust and automation standards, and building the analytics foundation needed to scale self-service with confidence.
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Established clear ownership, metrics, and roadmaps for the end-to-end support ecosystem
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Launched an AI-first entry point, positioning automation as the first line of support with defined escalation paths
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Redesigned the help center into a unified hub for troubleshooting, education, and product value
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Defined confidence thresholds and operating standards for responsible automation
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Built analytics foundations for deflection, CSAT/BSAT, along with identifying gaps in content and automation
Senior Product Manager
Built product foundations that compounded as the company scaled
At Apptegy, I helped take the company from startup to scale by designing durable product operating models that continue to drive growth, enable repeatability, and develop talent whose impact continued beyond my tenure.
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Built core product systems that continue to support long-term growth
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Established product strategy and operating rhythms still used today across teams
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Drove 400% market share growth and expanded clients from 800-4,000
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Launched a second major product, scaling from 2-436 clients in two years
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Builtand mentored high-performing cross-functional teams
