Katy Simmons
Product, Consumer Experience & AI Operations Leader
501-680-9288 | katy@katysimmons.work | LinkedIn | Website
Operations and AI-enabled organizational design leader with 16+ years building product operating models for how organizations plan, decide, execute, and scale. Specializes in treating customer experience, support, and internal operations as products—with clear ownership, roadmaps, operating standards, and measurable outcomes. Uses AI as delegated capacity to reduce coordination overhead, improve decision quality, and accelerate execution across complex, cross-functional environments. Proven at translating ambiguity into durable operating systems that compound over time, including AI-first support ecosystems, enterprise AI enablement, and scaled operational platforms driving 400% market share growth and $20M ARR, while aligning product, engineering, legal, marketing, and operations around shared goals.
Experience
Senior Product Manager, Consumer Experience — The Weather Company | 2025–Present
Led transformation of consumer support into a product-led, AI-first experience with clear ownership, metrics, and operating principles
Designed and launched AI-first support entry, positioning the AI Agent as the primary consumer interface
Redesigned Support into a unified enablement hub combining troubleshooting, education, and product value
Defined automation confidence thresholds, AI operating procedures, and trust standards
Established analytics for containment, CSAT/BSAT, deflection, and content gaps to guide investment decisions
Director of AI Operations — SoundCloud | 2024–2026
Built and operated an AI-first operating model, aligning Product, Engineering, Legal, Marketing, Trust & Safety, and Operations
Established a data-driven AI roadmap surfacing highest-impact opportunities across the business
Centralized enterprise AI access, routing, and governance, enabling scalable automation with cost and risk controls
Founded and led the AI Collective, accelerating responsible experimentation without approval friction
Deployed AI agents for customer operations, reducing ticket volume and increasing self-resolution
Owned AI support strategy and operating metrics (containment, CSAT, deflection), reporting outcomes to executive leadership
Built reusable AI Ops patterns and guardrails that continue to scale beyond initial implementations
Mentor & Principal Program Manager — Venture Center | 2024–2024
Built and managed recruitment and onboarding operations for entrepreneurs across accelerator programs and mentorship platforms, improving program readiness and participation quality
Advised founders on product strategy, positioning, and go-to-market execution to accelerate traction and investor readiness
Partnered with Entrepreneurship and Innovation leadership to plan, align, and execute program delivery across multiple initiatives
Designed and launched a new sector-focused accelerator for energy and transportation, expanding organizational reach into emerging markets
Senior Product Manager — Apptegy | 2019–2024
Led an international EdTech portfolio through startup-to-scale, driving 400% market share growth (800 → 4,000 customers)
Contributed to sustained growth resulting in $20M ARR
Launched a second major product, scaling adoption from 2 to 436 customers in two years
Established durable product strategy and operating models that became the foundation for long-term growth
Head of Product, On-Campus — BBA Corp (acquired by Valore) | 2010–2018
Led national mobile and e-commerce product launches across higher education
Owned product roadmaps and go-to-market strategy for on-campus commerce and billing solutions
Education
B.S., Computer Systems Engineering — University of Arkansas at Little Rock
A.S., Computer Programming & Applied Science — University of Arkansas at Pulaski Tech
Leadership
Head Coach, Girls on the Run
Co-Founder & Board Director, Arkansas Women’s Outreach
Co-Founder, Leborne Racing